Privacy Policy

How we handle customer information.

This policy explains how Apple Yarn Studio uses information for website orders, PayPal-supported checkout, custom requests, support messages and account services.

Last reviewed: July 16, 2026
We collect what orders needContact, shipping, payment reference and custom details.
We use it for serviceOrder processing, support, fraud prevention and requested updates.
We keep it controlledOnly necessary providers receive necessary order information.

Information we collect

When you use the website, we may collect your name, email address, phone number, billing and shipping address, order items, payment status, PayPal transaction reference, account login details, customer messages and custom order preferences.

For custom gifts or talisman requests, you may choose to provide color preferences, initials, gift notes, reference images, wish intention or other preparation details. Please avoid sending sensitive information that is not needed for the order.

How we use information

We use customer information to confirm orders, process payment records, prepare products, arrange shipping, reply to support messages, handle returns, prevent fraud, maintain account access and improve the shopping experience.

We may send order updates, custom confirmation messages or requested support replies. Marketing messages are only sent when you subscribe or request updates, and you may unsubscribe where available.

Service providers

We may share only necessary information with WooCommerce website tools, PayPal payment services, shipping carriers, email providers, fraud prevention tools, customer support tools and professional advisers where needed for store operations.

We do not sell customer personal information. Providers should use information only to perform their service for the store.

Cookies, accounts and security

The website may use cookies for cart sessions, login status, checkout, security, analytics and basic site functionality. If you create an account, you are responsible for keeping your login information secure.

No online system is perfect, but we use WordPress and WooCommerce security practices and limit access to customer information to people or tools that need it for service.

Your choices and retention

You may contact us to request access, correction or deletion of your information where legally possible. Some order records may need to be retained for accounting, tax, fraud prevention, dispute handling or legal compliance.

For privacy questions, use the Contact Us page.

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