Returns Policy
What to do if an order is not right.
Because many items are handmade, personalized or prepared in small batches, return handling depends on item type and the issue reported.
Last reviewed: July 16, 2026Return request window
Contact us within 7 days of delivery with your order number, package photos and clear photos or video of the issue. Requests made after this period may be declined unless required otherwise by law.
Items that may be reviewed for return
Unused ready-made products in original condition may be reviewed for return approval. Items must be clean, unworn, unwashed, unaltered and returned with original packaging where possible.
Please wait for approval before sending anything back. Unapproved returns may not be accepted.
Items usually not returnable
Custom items, personalized gifts, temple-wish talismans, products with photo or video proof service, sale items, digital patterns and downloaded content are usually final sale unless they arrive damaged or incorrect.
Damaged, missing or incorrect items
If the item arrives damaged, missing parts or incorrect, contact us quickly. Depending on the evidence and item type, we may offer repair guidance, replacement, partial refund or refund.
Refund timing and costs
Approved refunds are normally processed after the returned item is received and checked. Original shipping, express shipping, temple proof fees, payment fees and return shipping may not be refundable unless required by law or caused by our error.
Customer-caused issues and care
We cannot accept returns for normal handmade variation, color differences caused by screen settings, wrong address, change of mind after custom production, damage from misuse or failure to follow care instructions.
Most crochet items should be spot cleaned gently, reshaped by hand and air dried flat unless the product page says otherwise.